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Crafting impactful design solutions with empathy and strategy

I help businesses improve key metrics through UX craft and growth strategy.

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Increasing engagement and improving usability of the customer account 

Redesigned Embrace Pet Insurance's web and mobile customer account apps to better support pet parents. Built a flexible, user-centered experience that's projected to increase engagement, satisfaction, and long-term retention.

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Turning churn risk into an opportunity for personalization and improved retention

Created a personalized welcome kit for new customers to reinforce the buying decision and reduce cancellation rates. Drove a consistent 3-pt lift in retention rate and $12 million in premium.

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Improving the information architecture of the library website

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Audited the existing information architecture and built out an improved organizational structure, providing a more efficient experience, improved awareness, and encouraged involvement.

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Creating a mobile app to improve usability and increase engagement

Designed a new app to provide potential adopters and volunteers a seamless, intuitive experience while supporting the goals of the humane society.

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I'm a UX designer and creative strategist

I turn complex challenges into intuitive experiences that create real value for both people and businesses. When I'm not designing, I'm spending time exploring the outdoors, reading a good book, or tackling my next home renovation project. 

My approach

Successful design is an iterative process where great ideas emerge and evolve. I use a human-centered approach focused on problem solving, blending UX thinking with product strategy to design scalable solutions that meet real user needs and drive business goals.

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Good design builds trust

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Focus on real users' needs

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Iterate fast, improve constantly

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Collaboration fosters problem solving

My design process

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Discover and define

Every project begins with curiosity. I dive into user needs, business goals, and market context to uncover the why behind the work. Through research, workshops, and conversations, I identify patterns, pain points, and opportunities. This phase is about building clarity -- transforming loose ideas into a focused problem statement that sets the direction for everything that follows.

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Design and collaborate

With a clear strategy in place, I move quickly into design exploration. I sketch, prototype, and refine concepts that balance user insights with business priorities and practical constraints. I collaborate closely to share process, gather feedback, and ensure every decision is transparent and intentional. The result is thoughtful, usable designs that feel effortless for the end user.

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Test and evolve

A launch isn't the finish line--it's the start of learning. I put designs into the real world, validate them through testing, and refine them through continuous feedback. Whether it's an A/B test, usability study, or post-launch analysis, I focus on learning fast and adapting quickly. Insights don't sit on the shelf--they fuel the next round of progress.

Let's work together

Transform your digital products with expert UX design and strategic creative direction.

Let's connect!
Open to new projects, collaborations, and conversations.
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